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Returns

The processing of returns is unfortunately delayed. The Customer Service is trying to get things back to normal as soon as possible! We thank you for your patience. 

 

The right of return is 14 days, that starts from the day that you picked up your order. Always remember to save the receipt you get when leaving your return at a service point, until you have been informed by us that your return has been processed! 

Your return is processed 16 days after we received it to our warehouse. You will receive an e-mail when your return has been processed.

You can only return products that has not been worn (it is of course OK to try on the products). The returning product should be in original condition and any labels and/or pricetags has to be in place. To remove a pricetag is a decision to buy the product and it can not be returned. We do not reimburse used or destroyed products. Incase you suspect that you have received a faulty product, or that something might have happened to the product when it was being transported, please be in conact with our Customer Service at once. 

If you want to return underwear and/or cosmetics, they have to still be in the unopened see-through bag that they came in. When returning shoes, the shoe box has to come back too, in the same condition as it was when it arrived to you.

If you return an order made with a gift card, we will pay the refund to your House of Brandon account. If you do not have an account, we will send a new gift card code to your e-mail with the sum that remained after your return. 

 

Returns within Finland:

The return fee is 3,95€ if your payment method was credit card or e-payment via netbank. If you chose Klarna as your payment method, the returning fee is 4,95€.

If you are returning products, and your payment method is Klarna, we recommend you to inform Klarna that you are making a return so that no reminder fees get added to your invoice. You can easily move your date of payment by logging in on your account on Klarna.fi or by calling them at 0942599771. 

You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is.

If Posti delivered your order, you should leave the return at Posti. Take off the old address label and put on the return address label that came with your order. Remember to save the receipt you get when you leave your return at Posti, until you have been informed by us that your return has been processed!
If Matkahuolto delivered your order, you should leave the return at Matkahuolto. Take off the old address label, and return the package to Matkahuolto using the return code written on the return sheet. Remember to save the receipt you get when you leave your return at Matkahuolto, until you have been informed by us that your return has been processed!

 

Returning from Sweden: 

The return fee is 5,95€.

You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is. Also write down you IBAN bank account number if you paid with a credit card or netbank, so we have it for the refund. Take off the old address label and put on the return address label that came with your order. Leave the return at the same place from where you picked it up.
Remember to save the receipt you get when the return has been left, until you have been informed by us that your return has been processed!

 

Returning from outside of Finland & Sweden:

The return fee is 9,95€.

The return is completely on the customers responsibility. When you have made the return, be sure to save the receipt you get from the carriers service point, where your returns tracking number is, until you have gotten an email from us saying that your return has been processed and paid. This receipt is also proof that the return has been made. 

You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is. Also write down you IBAN bank account number if you paid with a credit card or netbank, so we have it for the refund.  
The return should be made to this address: 

Receiver: Fashion Trade Scandinavia Oy
Kelatie 8 D 1
01450 Vantaa
FINLAND

Our email address info@houseofbrandon.com can be put down as part of the receivers contact information.