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Terms & Conditions

Here you will find information about our Terms & Conditions. If you have any questions, please be in contact with our customer service at info@houseofbrandon.com or 029 170 7100. As a customer you accept and bind yourself to our terms and conditions when placing an order. 

Terms & Conditions

1. Online store

2. Order

3. Exchange

4. Returning

5. Terms and conditions for campaigns and discount codes

6. Payment methodes

7. Transportation

8. Fair terms

9. Orders made outside of Finland

 

1. Online store

The articles on this online store are sold by Fashion Trade Scandinavia Oy (VAT ID 2325871-7). The prices included VAT. We reserve the rights to change the prices of the products and/or shipping costs.


2. Order

Orders are shipped from our warehouse every weekday. The delivery time in is 1-3 weekdays. You will receive an email confirming that your order is on its way when it leaves our warehouse. If your carrier is Matkahuolto the transportation fee is 3,99€ for orders under 99€ (for over it's free). If you have chosen Posti as your carrier, the transportation fee is always 3,99€. 


3. Exchange

Contact us via e-mail at info@houseofbrandon.com if you want to make an exchange. Tell us what product you are returning and what you would like to change to, and to what size. We will send you the new product when you have informed us that the return has been left at the carrier. The first exchange is free. The second exchange cost 3,99€. If you are wondering about what size will fit you, our customer service is happy to help you!


4. Returning

The customer has a 14 day right of return. 

The right of return starts from the day that you picked up your order. The right of return only applies to products that are unworn and marketable. You can try on the product at home, but when returning the product, labels must still be attached. Taking off labels is a decision to buy and keep the product. Worn, dirty (makeup, fake tan etc.) or damaged products will not be reimbursed. If you notice any damages on the product that could have come from the transportation, be in contact with our customer service at once. 

Underwear, cosmetics and facemasks have to be returned in an unopened bag. If you have tried on these kind of products they can not be returned. When returning shoes, the shoe box has to come back too, in the same condition as it was when it came to you.

If a returned product is deemed non-marketable and is returned back to the customer, the transportation fees are paid by the customer. 


4.1. How to return

If you aren't happy with the ordered products, you can make a return. 

If your'e not happy with the products you have ordered, you can make a return. Declare your return by logging in to your account on www.houseofbrandon.com

If you do not have a House of Brandon -account you can declare your order using your email and order number. 

When you have declared your order, take your well packed return to Posti or Matkahuolto: 

  • Return via Posti: use the return label that came with your order and and take your return to Posti
  • Return via Matkahuolto: tell the return code 9520717 to the person working at the Matkahuolto service point

Remember to save the receipt you get when leaving your return at a service point, until you have been informed by us that your return has been processed.


4.2. The processing of the return

A return is processed, and reimbursed, 16 days after we received it to our warehouse. You will receive an email when your return has been processed. 

If you are returning from an order paid via Klarna, be sure to inform Klarna about your return, so they can freeze your invoice. 

Klarna customer service weekdays 8:00-18:00 at 0942599771 or https://www.klarna.com/fi/ 

4.3. Return fees

These are the fees we charge for returns: 

  • Internet bank, credit card or PayPal - 3,99€
  • Klarna - 4,99€
  • Returning from Sweden - 5,99€
  • Returning from outside of Finland and Sweden - 9,99€

The limit for free transportation on your order is 99€, when you have chosen Matkahuolto as the carrier. If the value of the order is below 99€ after you have made a return, a transportation fee of 3,99€ will be added to your order. When choosing Posti as the carrier the transportation fee is always 3,99€ no matter the value of your order. 

4.4. The order has not been collected

If you are not able to pick up your order, you can write a power of attorney to a person you trust who can pick up your order. You can also buy more storage time from Posti https://www.posti.fi/fi/asiakastuki/asiakastuki-lahetys-matkalla/haluan-muuttaa-jo-lahetetyn-lahetyksen-tietoja

Not collecting the order is not to cancel the order. We charge 14,99€ for orders that are not picked up, unless there is an agreement with the customer service. 

4.5. Returning an order made with a gift card

If you return an order made with a gift card, we will pay the refund to your House of Brandon account. If you do not have an account, we will send a new gift card code to your email with the sum that remained after your return. You can use the code on a future order. 


4.6. Return address

Fashion Trade Scandinavia Oy
Kelatie 8 D 1
01450 Vantaa
FINLAND

5. Terms and conditions for campaigns and discount codes

Campaigns and discount code does not affect the brands Tommy Jeans, DR.DENIM and AIM'N, neither products on sale or gift cards. The conditions can vary for different discount codes and campaigns. 

Only one campaign code/discount code can be used per order. We do not compensate discounts after the order has been made. Always take into account an ongoing campaigns conditions. 


6. Payment methodes

You can pay your order with one of these payment methodes: 

  • Visa, Visa Debit, MasterCard and Debit MasterCard
  • Visa Electron
  • Via internet bank or with online banking codes
  • Invoice or installment via Klarna
  • PayPal


Paying with a card

You can pay your order with Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard -cards. You can use Visa Electron and Debit -cards if the online bank payment function is active. 

No matter how you pay your order, it is always safe to go through with the payment. Our online store uses Verified by Visa ja MasterCard SecureCode to authenticate internet purchases, which confirms the cardholders identity. Our company does not have access to the cards or payments information, neither are they saved in our system. Depending on what bank you have, it might be that you have to confirm your payment with online banking codes. We ask that you are in contact with your bank if there are any problems. 

The payment transaction via online banking is done by Paytrail Oy (2122839-7) in partnership with the Finnish banks and credit companies. 

 

 

Payment methods

Orders can be paid via credit card (Visa, VisaElectron, Mastercard) Paypal, Mobile Pay or Finnish online bank. In Finland and Sweden you can also pay via Klarna. In Finland you can also choose the payment method Cash on Delivery, when the whole order will be paid in the post office when picking up the order.

 

Online banks

Paytrail Oyj (VAT ID 2122839-7) in associations with Finnish banks and credit institutions is taking care of the online payments.

Paytrail Oyj
Innova 2 Lutakonaukio 7
40100 Jyväskylä
Finland

Tel: +358207 181830

 

Delivery

Orders are shipped from our warehouse every weekday. Once your order has been sent, the delivery time in Finland is 1-3 days. The delivery time to Sweden is 2-5 weekdays, and the delivery time for the rest of EU is 3-7 weekdays. 

We are not responsible for delays caused by the carrier.

Shipping costs

  • Delivery in EU 14,99€
  • Delivery to Sweden 5,99€ (free delivery for orders over 100€)
  • With Posti in Finland 3,99€ 
  • With Matkahuolto in Finland 3,99€ (free delivery for orders over 99€) 
  • SmartPost in Finland 3,99€
  • Cash on Delivery in Finland 3,99€ + cash on delivery payment 3,50€
  • Door to Door Flexible Service in Finland 9,99€

If you are not able to pick up your order on time, contact the carrier service you have chosen for your order to see if they can extend the pick-up time. For orders in Finland made with Posti, the pick up time is one week and can be extended here: www.posti.fi/palvelumuutos 

With orders in Finland made with Matkahuolto, the pick-up time is two weeks and can not be extended.

 

Returns

The right of return is 14 days, that starts from the day that you picked up your order. The Right of Return applies unused products. Product labels have to be attached to the products. Removing the product label is a decision to buy the product. Used, damaged or dirty products won't be replaced or reimbursed. If you notice any damage on the product caused by transportation, please inform us about this immediately. If there's perfume, other smells or stains on the product it won't be replaced or reimbursed. Underwear can not be returned if the original package has been opened. When returning the products please add the return form filled with care in the shipment. If the products are not in original condition, we can't accept the return. We will then be in contact with the customer. If the customer wants the products back, the customer has to pay the transportation fees.

Your return is processed 16 days after we received it to our warehouse. You will receive an e-mail when your return has been processed. 

In Finland: If you have chosen the payment method Klarna, the return fee is 4,99€. For all other payment methods the return fee is 3,99€. You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is.

If Posti delivered your order, you should leave the return at Posti. Take off the old address label and put on the return address label that came with your order. Remember to save the receipt you get when you leave your return at Posti, until you have been informed by us that your return has been processed!
If Matkahuolto delivered your order, you should leave the return at Matkahuolto. Take off the old address label, and return the package to Matkahuolto using the return code written on the return sheet. Remember to save the receipt you get when you leave your return at Matkahuolto, until you have been informed by us that your return has been processed!

In Sweden: The return fee is 5,99€. You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is. Take off the old address label and put on the return address label that came with your order. Leave the return at the same place from where you picked it up.
Remember to save the receipt you get when the return has been left, until you have been informed by us that your return has been processed! This receipt is proof that the return has been made. 

In Europe, Norway and Russia: The return fee is 9,99€. The return is completely on the customers responsibility. 
You can use the same plastic bag/carton you received your order in for the return. Put the return sheet inside the package, or a piece of paper with your name and contact information on, so we know whose return it is. Remember to save the receipt you get when the return has been left, until you have been informed by us that your return has been processed! This receipt is proof that the return has been made. 

The return address is:
Receiver: Fashion Trade Scandinavia Oy
Kelatie 8 D 1
01450 Vantaa
FINLAND

 

 

 

Bonuses

You collect bonuses if you make orders while logged in to your House of Brandon -account. For orders over 300€ you get 5% bonus of the sum of your order, to your account. For orders under 300€ you get 3% bonus of the sum of your order to your account. Your bonus money will be available for you to spend 35 days after your order was made. We are not able to add bonuses to your account after an order has been made, incase you forget to log in to your account. 

 

To cancel an order

We can cancel an order if we have not already started processing it. To not pick up an order when it is at the pick-up point is not to cancel it. If an order returns to us because the customer did not pick it up, we will charge the customer 14,95€ to cover the transportation and processing fees.  

 

Conditions for campaigns and discount codes